Privacy Policy

PickList.ng operates a multi-vendor service booking platform that connects service seekers with independent service providers ("Vendors" or "Artisans"). We are committed to protecting your privacy and handling your personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023, the Nigeria Data Protection Regulation (NDPR), and other applicable laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, mobile applications, and related services (collectively, the "Platform").

1. Interpretation and Definitions

Personal Data: Any information relating to an identified or identifiable natural person.

Data Subject: Any individual whose personal data is processed (Users, Vendors, visitors).

Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

User: Any person who accesses or uses the PickList platform.

Vendor/Service Provider: An artisan or professional offering services through PickList.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to PickList.ng

Registered Users booking services

Registered Vendors offering services

Any interaction with PickList via web, mobile, email, or customer support channels

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

Full name

Email address

Phone number

Gender (where applicable)

Location/address (for service delivery)

Account login details

Service requests and booking details

Payment-related information (processed via secure third-party payment gateways)

Messages, reviews, and feedback

3.2 Vendor-Specific Information

Business name and description

Skills and service categories

Identification documents (where required for verification)

Bank account details for payouts

Ratings and service history

3.3 Automatically Collected Information

IP address

Device type and browser information

Log data and usage analytics

Cookies and similar tracking technologies

4. Legal Basis for Processing Personal Data

In accordance with the Nigeria Data Protection Act, we process personal data based on one or more of the following lawful bases:

Your consent

Performance of a contract (service booking and fulfillment)

Compliance with legal obligations

Legitimate business interests (platform improvement, fraud prevention)

Protection of vital interests

5. How We Use Your Personal Data

We use personal data to:

Create and manage user and vendor accounts

Facilitate service bookings and communications

Verify vendor identity and service quality

Process payments and payouts

Provide customer support

Improve platform performance and user experience

Send service-related notifications and updates

Comply with legal and regulatory obligations

6. Cookies and Tracking Technologies

PickList.ng uses cookies and similar technologies to:

Remember user preferences

Enable core platform functionality

Analyze traffic and usage patterns

You may control cookies through your browser settings. Disabling cookies may affect certain platform features.

7. Data Sharing and Disclosure

We do not sell or rent personal data. We may share personal data only in the following circumstances:

With Vendors, strictly for service fulfillment

With trusted third-party service providers (payment processors, hosting, analytics)

With regulatory or law enforcement authorities when required by law

In connection with a business transfer, merger, or acquisition

All third parties are required to implement appropriate data protection and confidentiality measures.

8. International Data Transfers

Where personal data is transferred outside Nigeria, PickList ensures that such transfers comply with the NDPA and are subject to adequate safeguards, including data protection agreements or approved transfer mechanisms.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy

Comply with legal, regulatory, or contractual obligations

When data is no longer required, it is securely deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

Secure servers and encrypted connections

Access control and authentication mechanisms

Regular security reviews and updates

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your data.

11. Your Rights Under the Nigeria Data Protection Act

As a Data Subject, you have the right to:

Access your personal data

Request correction of inaccurate data

Withdraw consent at any time

Request deletion of your personal data (subject to legal limitations)

Object to or restrict processing

Data portability, where applicable

Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

Requests may be sent to the contact details provided below.

12. Children’s Privacy

PickList.ng does not knowingly collect personal data from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it promptly.

13. Third-Party Links

Our platform may contain links to third-party websites or services. PickList is not responsible for the privacy practices or content of such third parties. We encourage users to review their privacy policies.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the revised policy.

15. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

PickList.ng
Email: support@picklist.ng
Website: https://www.picklist.ng

By using PickList.ng, you acknowledge that you have read, understood, and agreed to this Privacy Policy.